Privacy Policy (Iva Mfg LLC)
Effective Date: 07/02/2025
Iva Mfg LLC (“we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, including on our website, via email, and through SMS messaging for technical support.
Information We Collect
We may collect:
- Your name, email address, and phone number when you contact us or consent to communications.
- SMS message content and metadata (time, date, phone number).
- Website visit data, including IP address, browser type, pages visited, and time spent on pages.
- Website screen recordings to analyze user experience and improve our website.
- Social media profile information you publicly share or interact with on our social media pages.
- Any information voluntarily provided during communication with us.
How We Use Your Information
We use your information to:
- Provide technical support and customer service.
- Send SMS messages containing documentation, screenshots, or instructions for technical support.
- Send emails with support updates, product information, or service notifications.
- Improve our website functionality and user experience through analytics and screen recordings.
- Understand and improve our marketing and customer service through social media interactions.
Message Frequency
We send SMS messages only as needed for technical support, typically no more than 20 messages per month, but frequency may vary based on support needs.
Message and Data Rates
Message and data rates may apply for SMS messaging, depending on your mobile carrier and plan.
Cookies and Tracking Technologies
We use cookies and similar technologies to track website usage, improve user experience, and for analytics.
Opt-Out Options
- SMS: Reply “STOP” to opt out of SMS messaging, or request verbally during a support call.
- Email: Use the “unsubscribe” link in our emails to opt out of marketing emails.
- Cookies: Adjust your browser settings to refuse cookies, but this may affect website functionality.
Data Protection
We take reasonable measures to protect your information and do not sell or rent your personal information to third parties.
Children’s Privacy
Our services are not directed to children under 13, and we do not knowingly collect information from children under 13.
Contact Us
For questions about this Privacy Policy or to request data access, correction, or deletion, contact:
Iva Mfg LLC
Phone: (717) 768-0747
Address: 175 Churchtown Rd, Narvon PA 17555